Membership/Transactions
Situation: You may not run into this situation often, but if you do, the solution is below. Solution Have the customer sign up for a free trial me...
Sun, 20 Sep, 2020 at 4:11 PM
You will need to go to the Parent Account and add a transaction. 1. Login to MPM 2. Find the customers username 3. Select the transaction (will...
Sun, 20 Sep, 2020 at 4:15 PM
Here’s how to upgrade a customer to a new plan through MPM... 1. Expire their current membership (the procedure to do this is listed below) ...
Sun, 20 Sep, 2020 at 4:29 PM
Single-grade members can only change their textbook once a month. If they made a mistake, they will need to call us to switch the textbook for them. F...
Wed, 23 Sep, 2020 at 4:40 PM
Below are the steps to "Expire and Re - Inspire" a transaction. Reasons for doing this: Students sometimes get disconnected from their cla...
Tue, 22 Sep, 2020 at 9:50 AM
Situation: Start by looking up the Parent Account in Memberpress Members (MPM). If there is a Parent Account, but the account is missing a transac...
Thu, 24 Sep, 2020 at 8:16 AM
A prorated price is a portion of the difference between the two memberships. They will only pay for the portion of their membership that is left over from t...
Sun, 20 Sep, 2020 at 5:06 PM
Customers can only receive a full refund or a downgrade refund if they are within the 30 day Refund Policy. If that is the case, you can handle the transac...
Wed, 23 Sep, 2020 at 9:26 AM
March 14th – August 16th (August 17th INTERNAL ONLY) Sales Offered: Drill Team: Customers purchasing a Drill Team Basic Membership for $21.99 will ...
Tue, 12 Mar, 2024 at 1:02 PM