Nicole the Math Lady

About the Staff 3

• Our Mission
• Staff List
• Customer Care Team Secondary Projects

Our Processes 6

• Websites You Need
• The Freshdesk Process
• Memberpress Members Overview
• Memberpress Video Tour
• Gusto (Payroll)

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Membership/Transactions 9

• Adding a New Member
• Adding a New Membership Plan (Transaction)
• Upgrading/Downgrading Membership
• Changing a Textbook
• Expire/Re-Inspire a Transaction

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Student Accounts 8

• Don't see the Student Account Button
• No Classes (Groups) Showing
• No textbook showing (but it doesn't say No Groups)
• Adding a Student Account (Customer Process)
• Adding a Student Seat to a Single-Grade Membership

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Profile Changes 3

• Password Reset
• Change my email address / Add another email
• Change Student Password

Schools/Coupon Codes 3

• Three Types of School Purchasing
• What are School Coupon Codes?
• Fixing coupon code issues

Memberships 9

• Our Prices
• Our Products/Services
• Which Editions We Used?
• Why do I have a Large Family Plan?
• Do you have a discount code?

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Videos 5

• How do the School Line and Homeschool Line Compare?
• How do I use the program?
• Do you have videos for all of the lessons?
• Your practice problems don't line up with the book's problems
• How long are the videos?

How Does it Work? 1

• How does Online Grading Work?

Found a Mistake 3

• How to report a mistake?
• Every answer is wrong
• Report a Mistake Process - Still needs to be updated

Reports 2

• Accessing Online Grading Reports
• Email my reports

Technical Difficulties 1

• Two students in same book; can see one student's answers

Class Chat 3

• What is Class Chat?
• How do I access the Class Chat feature?
• Who can post an answer in Class Chat?

Drill Team 2

• What is Drill Team?
• How can I access Drill Team?

Purchase Textbooks 2

• Do you sell the textbooks?
• What books do I need to get for your program?

State Standards 2

• Is Saxon Math Common Core?
• California Edition

Consultation 0

Referral Program 2

• Do you have a referral program?
• Problem Signing Up for Referral Program

Facebook Group 0