Student Accounts
Situation: If the customer doesn't have the green "student accounts" button showing or says "I can't add my students." Step...
Sun, 20 Sep, 2020 at 3:04 PM
Situation: Here's what to do when a customer says "Under classes my student gets a, No Groups Showing, notification. Verify what is showing...
Sun, 20 Sep, 2020 at 5:25 PM
If a customer says that their student cannot see their textbook and you have verified the following two things: a textbook is not showing for the student ...
Sun, 20 Sep, 2020 at 5:31 PM
Here’s how you setup student accounts from the Parent Account: 1. Go to Membership>Subscriptions 2. Click on Student Accounts. 3. Click on Add Stu...
Sun, 20 Sep, 2020 at 5:33 PM
Situation : A customer will submit a request for an additional student seat from their account, or they will message use requesting this. Procedure ...
Sun, 20 Sep, 2020 at 5:38 PM
Sometimes parents make a mistake and create their parent username as the students username. (In the old system, there were no parent accounts, so it's ...
Sun, 20 Sep, 2020 at 5:42 PM
We can bring over the existing students to a customer's new membership. 1. Click on Memberships 2. Click on Subscriptions 3. Click on Student A...
Sun, 20 Sep, 2020 at 5:45 PM