Customer Support

When do my Math Passes expire?
You can find the expiration date for your Math Passes by going to: Dashboard>Passes>Click the arrow to view the details of each student's Math Pass
Sun, 13 Jul, 2025 at 6:21 AM
How can I get assistance with my account?
We'd be very happy to help you! Searching the FAQs – You might find what you need by searching the FAQs.  Email Us – Please feel free to email us at ...
Sun, 13 Jul, 2025 at 6:22 AM
How do I change a password?
To view your student's password from your Parent/Teacher Dashboard: go to Students. v iew your student's current password next to the lock ic...
Fri, 25 Jul, 2025 at 1:54 PM
How do I change my email address?
If you would like to change your email address, please contact us at info@nicolethemathlady.com
Sun, 13 Jul, 2025 at 6:24 AM
Which browsers do you support?
We support the most recent versions of the following browsers: Google Chrome (recommended) Microsoft Edge Apple Safari Mozilla Firefox
Sun, 13 Jul, 2025 at 6:25 AM
How do I change a textbook?
Here’s how you change a student’s textbook: Log in to your Parent Dashboard. Go to Students. Click on the Overview button. Click on Math.  Click on th...
Sun, 13 Jul, 2025 at 6:26 AM
How do I change a student’s username?
Changing your student’s username is something we’ll have to help you with. Contact us at info@nicolethemathlady and we’ll take care of that for you!
Sun, 13 Jul, 2025 at 6:26 AM
How do I clear autofill data for Online Grading?
If you plan to have a student redo an online grading assignment, and you have the autofill feature turned on in your browser, you’ll have previous answers p...
Sun, 13 Jul, 2025 at 6:27 AM
My student's progress has been lost. Where is my student's work from the old site?
Rest assured, your student's work has not been lost!  Our new platform is a blank slate and your student can start wherever they left off from the o...
Fri, 25 Jul, 2025 at 2:56 PM