Purchase Order's
1. PO's will be sent to admin@nicolethemathlady.com
2. Matt will input the PO to the master spreadsheet and forward to info@nicolethemathlady.com
3. Customer Service team will send the coupon code via the Invite Charter School coupon generator.
- Team will need to send the code to the info box first and then from Freshdesk, forward the code to the family.
4. Once the code is sent to the family the CS team will need to then copy the code and input it into the PO Master Spread Sheet.
5. Matt will invoice the school for the PO's that come in.
Group Discount
A school will reach out and request a group order. Matt will evaluate the order and see if they qualify for a discounted rate. There are two different discounted options.
Option 1-One Payer (This is where a school has designated one person to pay for all of the memberships at once)
1. School will fill out the order form with parent membership information.
2. Matt will notify the CS team for processing. They will send the coupon code per the instructions for PO's above.
3. Matt will invoice the school at the discounted rate.
Option 2-Multiple Payer (This is where the school puts Nicole the Math Lady on their vendor list and the parents pay on their own.)
1. Matt will have the school fill out order forms for the number of memberships they will need. It will require parent information and membership information.
2. A school code will be generated with the correct number of seats.
- If the school needs more seats on their coupon code they will need to update their order form and reach out the the CS team.
- From here the CS team can add more seats to the schools coupon code.
Classroom License
1. Matt will send the Classroom License order form for the teacher to fill out.
2. Matt will create all of the teacher and student account information by uploading a csv file.
3. Matt will invoice the school .
EXTENSIONS
Customers may/will reach out to request a membership extension while we wait for a purchase order to be processed on our end. We can only provide an addition 2 week extension as we wait for the PO.