The customer has the ability to see a Report a Mistake button on each page of the lesson. This is where they can fill out a formal report, and we will further research this, and get back to them.
If you receive an email that is reporting a mistake, please assign this to
- Group: Online grading Mistake
- Agent: Angi
Please thank the customer and let them know there is also a Report a Mistake button within online grading.