Situation: Customer is requesting an email change, or would like to add another email address to their account.
Solution 1 - Changing Email (Customer Side)
The customers are able to change the email through their Parent Account by going to Membership>Info (canned response).
Solution 2 - Changing Email (Manually)
1. Login to your MPM
2. Search the customers information, until you find their account
3. Select their username
4. Scroll down to Contact Info, and change the current email to whatever email the customer requested
5. Once you change the email, scroll all the way down to the bottom and select Update
Solution 1 - Add another email to receive Online Grading reports (Customer Side)
The customer can do this through their Parent Account by following these steps..
1. Login to their Parent Account
2. Select Membership
3. Select Subscriptions
4. Select Student Accounts
5. Select the Configure option
6. They will see a Add Secondary Email field in the pop up
7. Click Update on the pop up.
Solution 2 - Add another email (Manually)
Follow the same steps from Solution 1 - Add another email (Customer Side)