Situation: Why does someone have a large family plan or they might ask why they are being charged $99 for renewing.
Explanation: During the website transition, we wanted to make sure that everyone had enough student seats for each of their kids. So we grandfathered everyone into the Large Family Plan at no additional charge. Memberpress should show that they paid $79 for their last membership (which was the All-Grade Plan).
Solution: If they don't need 9 seats and want to "renew" their membership, they can downgrade to either a Single Grade or Small family plan. Since the system accurately had their last payment amount of $79, in the system, their next charge will be calculated based off of that number.
There is a canned response for this.