Here are the tools you'll need to do the job.  I recommend creating a bookmark folder with all of these links.


* Used Most Often


Fresh Desk*


Here's the most popular canned responses you'll use.  Just search for these titles

  • Bring Move Add Existing Students Over to New Plan
  • Change from a single plan to a family plan
  • Change settings configure student account
  • Password change student
  • Glitch - No access or no groups found

  • Add online grading to current subscription


NTML Wordpress* 
Fix Accounts*
Slack*
  • https://slack.nicolethemathlady.com
  • To communicate with the other members of the NTML team.
  • Please subscribe to the numbered channels
  • Has phone app
  • I recommend adjusting the notifications to the hours that you tend to work or else you'll be notified of every message

General Computer Tools
  • Snipping Tool
  • Notepad
Stripe
School Orders Spreadsheet

Coupon Code Generator for School Orders
Online Grading Directions Cleanup Project
  • Online Grading Folder on Google Drive
  • You'll need access to the specific textbook you are working on and the Directions Cleanup Project Spreadsheet
Report a Mistake
  • Here's the link to the Report a Mistake doc.  You only have access if you are on this project.